1、根据与客户签约工作范围书,处理客户委托的业务。
2、制作业务单证、业务台帐、报告(SOP文件之各类客户管理报告)并进行分类归档。
3、根据仓库管理和关务专员提供的信息及时更新系统数据信息。
4、核对客户提供信息的齐全性,确保单单相符,单证相符。
5、建立和维护客户间的良好关系,提供优质专业服务。
6、挖掘现有客户需求,提供延伸服务,推广增值服务。
Position Definition:
Responsible for managing and coordinating the shipment process through liaison with the parties involved to ensure the smooth delivery of shipper’s items
Essential Duties:
Advising on the rates for booking of sea freight and airfreight;
Preparing draft OBL / AWB and submitting to the respective shipping / airfreight agent and issuing of insurance policy;
Booking with shipping/airfreight agents, etc.
Providing support by ensuring all documentation required for a smooth customs clearance are in order;
Sending of pre-alert to destination office / agent of the shipment before departs of vessel;
Responding to shippers’ enquiries as needed;
Follow up with destination office / agent until shipment is being delivered and shipper has received shipment in good condition;Handling of complaints, service recovery, claims of insurance;
Be responsible for verify the job cost and make sure it’s in line with company’s standard.
Billing of invoices to meet deadlines;
Responsible for updating the latest customs regulations.
Responsible for back up client docs data to company’s server.
Responsible for upload required information to company’s system based on company’s requirement.
On-site job supervise is required when necessary.